Firearm Frontier has your back
Firearm Frontier is an online marketplace that connects buyers and sellers to make firearm purchasing more affordable. We do not buy or sell guns; we only facilitate the purchases that consumers would like to make. We offer several guarantees to ensure that customers receive exactly what they paid for.
The policies are outlined below; Please read our terms and conditions for the full details of our return and warranty policy.
Money-back guarantees
Right Firearm, Guaranteed
When you receive the firearm at your selected FFL, please inspect it thoroughly before accepting the transfer. You have a full money-back guarantee if a seller ships a firearm other than what you paid for.
New-Gun Guarantee
All firearms sold on Firearm Frontier will be new, in the original packaging, and without any defects. You have a full money-back guarantee if your firearm has any blemishes or defects.
Timely Shipping
Firearms sold through our marketplace are required to be postmarked within a week after a seller accepts your purchase offer. If shipping is not postmarked and sent to you within a week, the sale will automatically be canceled and the seller will be placed under temporary suspension for not fulfilling the purchase contract.
Returns and warranties
Canceled Sales
If a seller decides to cancel a sale on an unblemished item before the transfer is finalized, Firearm Frontier will process a return on the item and issue a refund on the product minus credit card fees, a $30 shipping fee and 15% restocking fee. FFLs may also charge fees for the time they spend logging the gun and shipping it.
Returns
If a firearm is not picked up from a gun store within 30 days due to refusal to pick up, a failed background check, or because the buyer is not legally allowed to own the firearm, the FFL can cancel the sale and Firearm Frontier will process a return on the item and issue a refund on the product minus credit card fees, a $30 shipping fee and 15% restocking fee. FFLs may also charge fees for the time they spend logging the gun and shipping it. To prevent this from happening to you, please reference the How Do I Know If I Can Buy a Gun page.
Warranties
All firearms sold on Firearm Frontier are new and eligible for applicable manufacturer’s warranties. Please consult the firearm manufacturer for warranty information if a defect is found after the time of transfer. If defects are discovered before the transfer is complete, please see New-Gun Guarantee.
Fraud prevention
Verified-Seller Guarantee
Firearm Frontier will verify that all potential sellers are licensed firearms dealers that agree to the marketplace selling policies before they are permitted to sell on the platform, ensuring that transactions are handled by licensed professionals.
Monetary Measures
When a seller accepts your purchase offer, they will not receive payment for the sale until they have submitted shipment tracking information and the serial number assigned to you. With this measure, sellers will not be able to make fraudulent sales without breaking the law. In the case of a fraudulent sale, Firearm Frontier will give you your money back and take any necessary legal action against the FFL to prevent future fraud.
Items lost in shipment
Shipping Protection
To check out our shipping protection information for safeguarding against lost or damaged shipments, please see Shipping Policy.
Initiate a return
Click here to initiate a return
Initiate a Return